Here at Expert Electronics, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with a product, you may return or exchange it according to the policy outlined below.

Eligibility for Returns.

To qualify for a return, the product must meet the following conditions:

  • It must be returned within 3 days of delivery.
  • The item must be unused and in the same condition as when you received it.
  • The item must be in its original packaging with all accessories, manuals, and documentation.
  • A receipt or proof of purchase is required to process the return.

Certain items are not eligible for returns, including:

  • Opened software and digital products.
  • Clearance and sale items.
  • Perishable goods.
  • Customized or personalized items.
Return Process

To initiate a return, please contact our customer support team via:

Email: sales@expertelectronics.co.ke
Phone: +254 728 792 307

Once your return is approved, you will be provided with instructions on how to send the product back to us.

Please note that the customer is responsible for return shipping costs unless the product was defective or incorrectly delivered.

Refunds

After receiving and inspecting the returned item, we will notify you of the status of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 7-14 business days.

Partial Refunds

In some cases, only partial refunds may be granted (if applicable):

  • Items with obvious signs of use.
  • Any item not in its original condition, or that is damaged or missing parts for reasons not due to our error.
Exchanges

If you wish to exchange an item for the same product (for instance, due to damage or defect), please contact us. Exchanges are subject to product availability. If the item is not available, you will be offered a refund or a suitable alternative.

Non-Returnable Items

Certain products cannot be returned, such as:

  • Gift cards.
  • Downloadable software products.
  • Items on clearance or special promotions, unless they are defective or damaged.

Late or Missing Refunds

If you haven’t received your refund within the estimated time, please check your bank account or credit card statement. If the refund has not been processed, contact your payment provider as it may take some time before it is officially posted.

If you’ve done all of this and still have not received your refund, please contact us: +254 728 792 307

Shipping

You are responsible for paying shipping costs when returning an item unless the return is due to an error on our part or the product was defective. Shipping costs are non-refundable.

If you are returning high-value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Us

For any questions regarding our Return and Refund Policy, please contact us:

Email: sales@expertelectronics.co.ke
Phone: +254 728 792 307